Branding on the web: evolving domain name usage among Malaysian hotels / Noor Hazarina Hashim, Jamie Murphy
COTA(S): RE-1193
Permission e-mail marketing: as a means of targeted promotion / Ana Marinova, Jamie Murphy, Brian L. Massey
Journey to nowhere? E-mail customer sevice by travel agents in Singapore / Jamie Murphy, Irene Tan
E-mail customer service in the tunisian hotel industry / Thouraya Gherissi-Labben, Roland Schegg, Jamie Murphy