Total de documentos encontrados 39

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    Spatial distribution and the agglomeration performance of high-star hotels / Min Wei

    Communication is key: The interaction of emotional labor strategies on hotel supervisors' turnover intentions in China / Shi Xu, Larry R. Martinez and Qin Lv

    Impact of customer relationship management on customer satisfaction: the case of a budget hotel chain / Roya Rahimi and Metin Kozak

    Hotel attributes and consumer satisfaction: A cross-country and cross-hotel study / Guillaume Bodet, Valery Anaba and Patrick Bouchet

    Resort hotel service performance (RESERVE) - an instrument to measure tourists' perceived service performance of resort hotels / Faizan Ali, Kashif Hussain and Kisang Ryu

    The influence of website quality dimensions on e-purchasing behaviour and e-loyalty: a comparative study of Egyptian travel agents and hotels / Mohamed A. Abou-Shouk and Gamal S. Khalifa

    Wich hotel guest segments reuse towels? Selling sustainable tourism services through target marketing / Lujubica Knezevic Cvelbar, Bettina Grün and Sara Dolnicar

    The influence of trust perceptions on German tourists' intention to book a sustainable hotel: a new approach to analysing marketing information / Sindhuri Ponnapureddy [et al.]

    A green shadow: the influence of hotel customers' environmental knowledge and concern on green marketing skepticism and behavioral intentations / Donghwan Yoon and Rachel J. C. Chen

    Especial hotéis & resorts / Dir. António Gil Machado

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