The impact of tour service performance on tourist satisfaction and behavioral intentions: a study of chinese tourists in Hong Kong; Andrew Chan, Cathy H.C. Hsu, Tom Baum
Risks and benefits of outsourcing hotel operations: a comparison between Scotland and Taiwan / Tomás F.Espino-Rodríguez, Pei Chun Lai, Tom Baum
Working the skies: Changing representations of gendered work in the airline industry, 1930–2011 / Tom Baum