An Analysis of Consumers’ Reactions to Travel Websites’ Discrimination by Computer Platform / Anna S. Mattila, Choongbeom Choi
COTA(S): RE-1268
Service research in the hospitality literature: insights from a systematic review / Jay Kandampully [et al.]
The impact of gender and prepurchase mood on consumer guilt after a travel purchase / Lydia Hanks, Anna S. Mattila
COTA(S): RE-111
The impact of frontline employees’ work–family conflict on customer satisfaction: the mediating role of exhaustion and emotional displays / Xinyuan (Roy) Zhao, Anna S. Mattila, Nei Na Ngan