1.		The impact of high-commitment HR practices on hotel employees' proactive customer service performance / Mengyuan Chen [et al.] Resp- Sec.: Chen, Mengyuan Yijing, Lu Yan, Li Xing, Zhou Weiwen, Li COTA(S): RE-1268
2.		The effect of airport atmospherics on satisfaction and behavioral intentions: testing the moderating role of perceived safety / Hyoungeun Moon, Hae Jin and Heesup Han Autor: Moon, Hyoungeun Coautor: ; Yoon, Hae Jin Han, Heesup COTA(S): RE-1562
3.		Renouveau des lieux de transit / Sylvie Landriève [et al.] Resp- Sec.: Landrière, Sylvie Gay, Christophe Guihéry, Laurent Hakimi, Nassima Ballerat, Gilles Nougarède, Antoine Oudin, Nicolas Branchereau, Julie Jankel, Stéphanie Richet, Véronique Desclos, Cécile Bélie, Patrice Avice, Franck Bénezet, Marie-Caroline Largier, Alexandre COTA(S): RE-410
4.		How do service quality, experiences and enduring involvement influence tourists' behavior? An empirical study in the Picasso and Miró museums in Barcelona / Santiago Forgas-Coll [et al.] Resp- Sec.: Forgas-Coll, Santiago Palau-Saumell, Ramon Matute, Jorge Tárrega, Salomé COTA(S): RE-1610