Handicap visuel ou auditif des déficiences mal connues du monde du tourisme / Annatte Masson
A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau: 3-dimensional importance-performance analysis / Ivan Ka Wai Lai, Michael Hitchcok
In pursuit of service excellence: investigating the role of psychological contracts and organizational identification of frontline hotel employees / Vinh Nhat Lu [et al.]
The critical sucess factors for travel application service provider evaluation and selection by travel intermediaries / Sheng-Wei Lin
Dimensions of lodging guest satisfaction among guests with mobility challenges: A mixed-method analysis of web-based texts / Ye Zhang, Shu Tian Cole
A model that connets information technology and hotel performance / Santiago Melián-González, Jacques Bulchand-Gidumal
Ethical leadership and its impact on service innovative behavior: The role of LMX and job autonomy / Ragib Lochan Dhar
When does a service guarantee work? The roles of the popularity of service guarantees and firm reputation / Liyin Jin, Yunhui Huang, Yanqun He
Performing: Hotel room attendants' employment experiences / Sandra Kensbock [et al.]
Gender dynamics form an Arab perspectives: intercultural service encounters / Marryam Khan [et al.]
Hospitality service innovations in private clubs / Praneet Randhawa, [et al.]
The evolution of expectations of and attitudes toward online travel agencies over time / Hong-Youl Ha and Swinder Janda