Competitive importance-performance analysis of an Australian wildlife park / Ross H. Taplin
Business diversification in the hotel industry: a comparative advantage analysis / Chia-Yu Yeh, Chiang-Ming Chen, Jin-Li Hu
Leadership through service: An exploratory study of the leadership styles of tour leaders / Jehn-Yih Wong, Wen-Hwa Lee
Handbook on tourism product development / World Tourism Organization, European Travel Commission
Risks and benefits of outsourcing hotel operations: a comparison between Scotland and Taiwan / Tomás F.Espino-Rodríguez, Pei Chun Lai, Tom Baum
Working the skies: Changing representations of gendered work in the airline industry, 1930–2011 / Tom Baum
Passengers’ perceptions of airline lounges: Importance of attributes that determine usage and service quality measurement / Seohui Han [et al]
Do Immigrants Enhance International Trade in Services? The Case of US Tourism Services Exports / Bedassa Tadesse, Roger White
OECD tourism papers - green innovation in tourism services / OCDE
Service customization: To upgrade or to downgrade? An investigation of how option framing affects tourists’ choice of package-tour services / Liyin Jin, Yanqun He, Haiyan Song