1.		Linking firms, employees, and customers: a multilevel research agenda for hospitality studies / Ipkin Anthony Wong Autor: Wong, Ipkin Anthony COTA(S): RE-1268
2.		Gender dynamics form an Arab perspectives: intercultural service encounters / Marryam Khan [et al.] Resp- Sec.: Khan, Maryam M. Ro, Heejung Gregory, Amy M. Hara, Tadayuki COTA(S): RE-1268
3.		The impact of perceived service fairness and quality on the behavioral intentions of Chinese hotel guests: The mediating role of consumption emotions / Lujun Su, Scott R. Swanson and Xiaohong Chen Autor: LuJun, Su Coautor: ; Swanson, Scott R. Xiaohong, Chen COTA(S): 1562
4.		Dimensions of lodging guest satisfaction among guests with mobility challenges: A mixed-method analysis of web-based texts / Ye Zhang, Shu Tian Cole Autor: Ye, Zhang Coautor: ; Shu, Tian Cole COTA(S): RE-1193
5.		La comunicación externa online en los museos estatales y el tuirsmo / Trinidad Vacas e Alicia Orea Autor: Vacas Guerrero, Trinidad Coautor: ; Orea, Alicia COTA(S): RE-319
6.		Tourism culture: Nexus, characteristics, context and sustainability / Brendan Canavan Autor: Brendan, Canavan COTA(S): RE-1193
7.		A model that connets information technology and hotel performance / Santiago Melián-González, Jacques Bulchand-Gidumal Autor: Melián-Gonzaléz, Santiago Coautor: ; Bulchand-Gidumal, Jacques COTA(S): RE-1193
8.		Customer loyalty program management: what matters to the customer / Michael McCall and Dave McMahon Autor: McCall, Michael Coautor: ; McMahon, Dave COTA(S): RE-1268
9.		Attribution of inappropriate visitor behavior in a theme park setting - A conceptual model / Nelson K. F. Tsang, Bruce Prideaux and Louisa Lee Autor: Tsang, Nelson Coautor: ; Prideaux, Bruce Lee, Louisa COTA(S): RE-1562
10.		Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern / Beverley A. Sparks, Kevin Kam Fung So, Graham L. Bradley Autor: Sparks, Beverley Coautor: ; So, Kevin Kam Fung Bradley, Graham COTA(S): RE-1193
11.		Cultura de serviço no sector do turismo / Carla Carvalho Dias Autor: Dias, Carla Carvalho COTA(S): RP-1850
12.		The role of customer engagement in building consumer loyalty to tourism brands / Kevin Kam Fung So [et al.] Resp- Sec.: So, Kevin Kam Fung King, Ceridwyn Sparks, Beverley Ying, Wang COTA(S): RE-111