In the hospitality industry, leading and managing change skillfully and with vision is not an option. It is a necessity / The Hotel School Cornell University
Manual de hotelaria III / Sérgio Cruz (dir.)
Strategic hospitality management : theory and practice for the 1990s / Richard Teare, Andrew Boer
Manual de hotelaria / Dir. de Alfredo Güetta [e] Sérgio Cruz; colab. [de] Manuel Ai Quintas [et al.]