Revenue Management for the Hospitality Industry / David K. Hayes
Direcção Hoteleira em Equipa com o USALI e o BSC - para uma gestão mais eficaz e eficiente / José Lamelas
Aspects of service-dominant logic and its implications for tourism management: examples from the hotel industry / Gareth Shaw, Adrian Bailey, Allan Williams
Modelling a decision maker's preferences: testing for relavance and application development / Jeffery Munic, Aviad A. Israeli