Don't change my towels please: factors influencing participation in towel reuse programs / Efthalia Dimara, Emmanouela Manganari, and Dimitris Skuras
Impact of customer relationship management on customer satisfaction: the case of a budget hotel chain / Roya Rahimi and Metin Kozak
Open Tourism : Open Innovation, Crowdsourcing and Co-Creation Challenging the Tourism Industry
The signaling effect of management response in engaging customers: A study of the hotel industry / Chunyu Li, Geng Cui and Ling Peng