1.		Recepción y Atención al Cliente / Socorro López Garcia Autor: Garcia, Socorro López Data Publicação: 2000
2.		Increasing the effectiveness of hotels' investments / Chee W. Chow, Penny L. Wright, Kamal H. Haddad Autor: Chow, Chee W. Coautor: ; Wright, Penny L., co-autor Haddad, Kamal H., co-autor
3.		Developing hospitality properties and facilities / Josef Ransley, Hadyn Ingram Autor: Ransley, Josef Data Publicação: 2000 Coautor: Ingram, Hadyn