1.
The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance / Gabriele Piccoli, Tsz-Wai Lui and Bettina Grün
Autor:
Piccoli, Grabriele
Coautor:
;
Tsz-Wai, Lui
Grün, Bettina
COTA(S):
RE-1193