Consumer responses to service failure: The influence of acculturation / Karin Weber, Cathy H.C. Hsu, Beverley A. Sparks
COTA(S): RE-1268
Same but different: Chinese-American and mainland Chinese consumers' perceptions of and behavior in a service failure situation / Karin Weber, Cathy Hsu and Beverly Sparks
COTA(S): RE-1562