1.		The importance of attribution: connecting online travel communities with online travel agents / My-Trinh Bui, Don Jyh-Fu Jeng, Chinho Lin Autor: My-Trinh, Bui Coautor: ; Don Jyh-Fu, Jeng Chinho, Lin COTA(S): RE-1268
2.		Authentic concepts: effects on tourist satisfaction / Marit Gundersen Engeset, Ingunn Elvekrok Autor: Engeset, Marit Gundersen Coautor: ; Elvekrok, Ingunn COTA(S): RE-111
3.		An empirical analysis of synthesizing the effects of festival quality, emotion, festival image and festival satisfaction on festival loyalty: a case study of Macau food festival / Jose Wong, Hung-Che Wu, Ching-Chan Cheng Autor: Wong, Jose Coautor: ; Hung-Che, Wu Ching-Chan, Cheng COTA(S): RE-1610
4.		Factors affecting customer satisfaction in responses to negative online hotel Reviews: the impact of empathy, paraphrasing, and speed / Hyounae Min, Yumi Lim, Vincent P. Magnini Autor: Hyounae, Min Coautor: ; Yumi, Lim Magnini, Vincent P. COTA(S): RE-1268
5.		Novas tecnologias / Carina Monteiro Autor: Monteiro, Carina COTA(S): RP-1062
6.		Key determinants of passenger loyalty in the low-cost airline business / Raphaël K. Akamavi [et al.] Resp- Sec.: Akamavi, Raphaël K. Mohamed, Elsayed Pellmann, Katharina Yue, Xu COTA(S): RE-1193
7.		The effects of festival impacts on support intentions based on residents’ ratings of festival performance and satisfaction: a new integrative approach / Zibin Song, Lijuan Xing, Prakash K. Chathoth Autor: Zibin, Song Coautor: ; Lijuan, Xing Chathoth, Prakash K. COTA(S): RE-926
8.		Measurement of visitors' satisfaction with public zoos in Korea using importance-performance analysis / Hyung-Sook Lee Autor: Hyung-Sook, Lee COTA(S): RE-1193
9.		Culture, product differentiation and market segmentation: a structural analysis of the motivation and satisfaction of tourists in Amsterdam / João Romão [et al.] Resp- Sec.: Romão, João Neuts, Bart Nijkamp, Peter Leeuwen, Eveline Van COTA(S): RE-1822
10.		Integrating Muslim Customer Perceived Value, Satisfaction, Loyalty and Retention in the Tourism Industry: An empirical study / Riyad Eid Autor: Eid, Riyad COTA(S): RE-1610
11.		Effects of interpretive guiding outcomes on Tourist satisfaction and behavioral intention / Songshan (Sam) Huang, Betty Weiler, Guy Assaker Autor: Huang, Songsham (Sam) Coautor: ; Weiler, Betty Assaker, Guy COTA(S): RE-111
12.		Prioritisation of the hotel attributes according to their influence on satisfaction: A comparison of two techniques / Tahir Albayrak, Meltem Caber Autor: Albayrak, Tahir Coautor: ; Caber, Meltem COTA(S): RE-1193