Impact of group package tour dimensions on customer satisfaction (an anns application)Luiz Moutinho / Luiz Moutinho [et al.]
COTA(S): RE-1831
Tourism experience and quality of life among elderly tourists / Hyelin Kim, Eunju Woo, Muzaffer Uysal
COTA(S): RE-1193
The association of quality, risk, sacrifice, satisfaction, and loyalty at the destination level: a structural model / Md Enayet Hossain, Mohammed Quaddus, Tekle Shanka
The Impact of holiday trips on life satisfaction and domains of life satisfaction: evidence for German disabled individuals / Ricardo Pagán
COTA(S): RE-111
Ensuring positive feedback: Factors that influence customer satisfaction in the contemporary hospitality industry / Tijana Radojevic, Nemanja Stanisic, Nenad Stanic
Are travel puchases more satisfactory than nontravel experiental purchases and material purchases? An exploratory study / Galia Fuchs, Po-Ju Chen and Abraham Pizam
Mix between satisfaction and attributes destination choice: a segmentation criterion to understand the ski resorts consumers / Dina Alexandra Marques Miragaia, Marco Alexandre Batista Martins
COTA(S): RE-1610
Customer retention in the medical tourism industry: Impact of quality, satisfaction, trust, and price reasonableness / Heesup Han, Sunghyup Sean Hyun
Communication richness: Why some guest complaints go right to the top-and others do not / Alex M. Susskind
COTA(S): RE-1268
Effects of service fairness and service quality on tourists’ behavioral intentions and subjective well-being / Lujun Su, Songshan (Sam) Huang, Xiaohong Chen
COTA(S): RE-1562
The roles of value, satisfaction, and commitment in the effect of service quality on customer loyalty in Hong Kong–style tea restaurants / Ivan K. W. Lai
Destination aesthetics and aesthetic distance in tourism experience / Ksenia Kirillova, Xinran Lehto