Creating visible customer value: how customers view best-pratice champions / Laurette Dubé, Leo M. Renaghan
COTA(S): RE-1268
Marketing your hotel to and thourgh intermediaries : an overlooked best practice / Laurette Dubé, Leo M. Renaghan
Managing for excellence : conclusions and challenges from of best practices in the U.S. lodging industry / Laurette Dubé [et al.]