Measuring tourist satisfaction with Kenya's wildlife safari: a case study of Tsavo West National Park / John S. Akama, Damiannah Mukethe Kieti
Understanding european tour operators' control on accommodation companies: an empirical evidence / Rita D. Medina-Muñoz, Diego R. Medina-Muñoz, Juan M. García-Falcón
Adapting Herzberg: a conceptualization of the effects of hygiene and motivator attributes on perceptions of event quality / John L. Crompton
Service quality in Cretan accommodations: marketing strategies for the UK holiday market / Yuksel Ekinci, Popi Prokopaki, Cihan Cobanoglu
La culture alimentaire française, une richesse à faire partager / Jean-Pierre, Philip Mclaughlin, Laurence Tibère
Backpackers in the northern territory of Australia: motives, behaviours and satisfactions / Asad Mohsin, Chris Ryan
The baltic states: how to create a new tourism image? / Riina Lõhmus
New perspectives of satisfaction research in tourism destinations / Matthias Fuchs, Klaus Weiermair
Relatório do inquérito ao grau de satisfação
Alternate measurement approaches to recreational customer satisfaction: satisfaction-only versus gap scores / Robert C. Burns, Alan R. Graefe, James D. Absher