1.		Consumer responses to service failure: The influence of acculturation / Karin Weber, Cathy H.C. Hsu, Beverley A. Sparks Autor: Weber, Karin Coautor: ; Hsu, Cathy H.C. Sparks, Beverley COTA(S): RE-1268
2.		The role of customer engagement in building consumer loyalty to tourism brands / Kevin Kam Fung So [et al.] Resp- Sec.: So, Kevin Kam Fung King, Ceridwyn Sparks, Beverley Ying, Wang COTA(S): RE-111
3.		The role of customer engagement in building consumer loyalty to tourism brands / Kevin Kam Fung So [et al.] Resp- Sec.: So, Kevin Kam Fung King, Ceridwyn Sparks, Beverley Ying, Wang COTA(S): RE-111
4.		Same but different: Chinese-American and mainland Chinese consumers' perceptions of and behavior in a service failure situation / Karin Weber, Cathy Hsu and Beverly Sparks Autor: Weber, Karin Coautor: ; Hsu, Cathy H.C. Sparks, Beverley COTA(S): RE-1562