Consumer responses to service failure: The influence of acculturation / Karin Weber, Cathy H.C. Hsu, Beverley A. Sparks
Natural and built photographic images: preference, complexity, and recall / Beverley A. Sparks, Ying Wang
Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern / Beverley A. Sparks, Kevin Kam Fung So, Graham L. Bradley
The role of customer engagement in building consumer loyalty to tourism brands / Kevin Kam Fung So [et al.]
Same but different: Chinese-American and mainland Chinese consumers' perceptions of and behavior in a service failure situation / Karin Weber, Cathy Hsu and Beverly Sparks
Barriers to offering special interest tour products to the Chinese outbound group market / Xin (Cathy) Jin and Beverley Sparks