A mediation model of tourists' repurchase intentions for packaged tour services / Yanqun He, Haiyan Song
COTA(S): RE-111
Service customization: To upgrade or to downgrade? An investigation of how option framing affects tourists’ choice of package-tour services / Liyin Jin, Yanqun He, Haiyan Song
COTA(S): RE-1193
When does a service guarantee work? The roles of the popularity of service guarantees and firm reputation / Liyin Jin, Yunhui Huang, Yanqun He