The effect of psychological climate on job outcomes: evidence from the airline industry / Osman M. Karatepe
The evolution of expectations of and attitudes toward online travel agencies over time / Hong-Youl Ha and Swinder Janda
Performing: Hotel room attendants' employment experiences / Sandra Kensbock [et al.]
There is no fuzziness when it comes to measuring service quality in national parks / Melville Saayman, Juan Carlos Martín and Concepción Román
Food and beverage cost control / Lea R. Dpson
Police culture, tourists and destinations: a study of Uttarakhand, India / Akansha Tyagi, Rajib Lochan Dhar and Jyoti Sharma
Nonconstant reputation effect in a dynamic tourism model for Spain / Isabel P. Albaladejo, María Isabel González-Martínez, María Pilar Martínez-García
How access transport mode to a World Heritage City affects visitors' experienced quality / Juan Carlos Martin [et al.]
The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists: the mediating role of relationship quality / Lujun Su, Scott R. Swanson and Xiaohong Chen
A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau: 3-dimensional importance-performance analysis / Ivan Ka Wai Lai, Michael Hitchcok