Consumer responses to service failure: The influence of acculturation / Karin Weber, Cathy H.C. Hsu, Beverley A. Sparks
Same but different: Chinese-American and mainland Chinese consumers' perceptions of and behavior in a service failure situation / Karin Weber, Cathy Hsu and Beverly Sparks
Anthropology and tourism / Dennison Nash, Valene L. Smith
A identidade cultural do litoral algarvio face ao desenvolvimento turístico / Clara M. Nunes