Distribuição: gestores modernos querem-se flexíveis, ágeis e resilientes / Miguel Quintas
Management of Fast Food Chains / Adalbert Scholl-Poensgen
Quality in the hospitality industry: a study / M. P. Coyle and B. G. Dale
Creating visible customer value: how customers view best-pratice champions / Laurette Dubé, Leo M. Renaghan