E-commerce expenses and financial performance of American upper midscale hotels / Cristian Morosan, Nan Hua and Agnes Defranco
An assessment of Zoo visitors' revisit intentions / Hung-Che Wu, Ching-Chan Cheng and Wien Hong
Vicious advice: analyzing the impact of TripAdvisor on the quality of restaurants as part of the cultural heritage of Venice / Andrea Ganzaroli, Ivan De Noni and Peter van Baalen
The impact of high-commitment HR practices on hotel employees' proactive customer service performance / Mengyuan Chen [et al.]
Impact of quality on estimations of hotel efficiency / Marta Arbelo-Pérez, Antonio Arbelo and Pilar Pérez-Gómez
La révolution des services de conciergerie / Nicolas Donnève [et al.]
Tomaz do Douro. Diferentes oportunidades de explorar o Douro / Sofia Soares Carraca
Service quality, satisfaction, and customer loyalty in Airbnb accommodation in Thailand / Constantinos-Vasilios Priporas [et al.]
Determinants of tourism crowdfunding performance: an empirical study / Zhisheng Wang, Huiying Li and Rob Law
Spatial distribution and the agglomeration performance of high-star hotels / Min Wei
Sources of satisfaction with luxury hotels for new, repeat, and frequent travelers: a PLS impact-asymmetry analysis / Ivan Ka Wai Lai and Michael Hitchcock
Responsabilidad social corporativa: restaurantes / Martha Ríos-Manríquez, María Dolores Sánchez-Férnandez y Cecilia Lucía González Martínez