Quality in the hospitality industry: a study / M. P. Coyle and B. G. Dale

Autor: Coyle, M. P. Coautor: ; Dale, B. G.

Creating visible customer value: how customers view best-pratice champions / Laurette Dubé, Leo M. Renaghan

Autor: Dubé, Laurette Coautor: ; Renaghan, Leo M., co-autor

COTA(S): RE-1268

El grupo Sol-Meliá ante la expansión internacional: programas de formación de directivos. Causas, proyectos y resultados / Matías Llabrés

Autor: Llabrés, Matías

Who needs leisure managers? / George Torkildsen

Autor: Torkildsen, George

Research in hospitality human resource management and organizational behaviour / Yvonne Guerrier, Margaret Deery

Autor: Guerrier, Yvonne Coautor: ; Deery, Margaret

Research and development in hospitality accounting and financial management / Peter J. Harris, Jackie Brander Brown

Autor: Harris, Peter J. Coautor: ; Brown, Jackie Brander

Agenda para planificadores locales: turismo sostenible y gestión municipal : América latina y el Caribe / Organización Mundial del Turismo

Data Publicação: 1999 Col.autor: OMT

COTA(S): 7083

Intervention / Francesco Frangialli

Autor: Frangialli, Francesco

Leadership profiles for the new millennium / Kenneth R. Greger, John S. Peterson

Autor: Greger, Kenneth R. Coautor: ; Peterson, John S.

Les hôteliers découvrent le yield management / Mark Watkins

Autor: Watkins, Mark

Le métier de directeur d' office de tourisme a changé / Philippe-Denis Fée

Autor: Fée, Philippe-Dennis

Ethics : communicating standards and influencing behavior / Betsy Stevens, Judi Brownell

Autor: Stevens, Betsy Coautor: ; Brownell, Judi