Creating visible customer value: how customers view best-pratice champions / Laurette Dubé, Leo M. Renaghan

Autor: Dubé, Laurette Coautor: ; Renaghan, Leo M., co-autor

COTA(S): RE-1268

Increasing the effectiveness of hotels' investments / Chee W. Chow, Penny L. Wright, Kamal H. Haddad

Autor: Chow, Chee W. Coautor: ; Wright, Penny L., co-autor
Haddad, Kamal H., co-autor

COTA(S): RE-1268

RESOLUÇÃO DO CONSELHO DE MINISTROS Nº 27/2000