Turismo online - quem está preparado para o novo ambiente competitivo? / Miguel Quintas
Le public des musées a changé / Jacqueline Eidelman
Classements, labels et avis de consommateurs : L'enjeu véritable est l'hypersatisfaction du client / Alexia Mercorelli
Online Guest Reviews and Hotel Classification Systems : An Integrated Approach / OMT
Lisboa é competitiva consideram os Europeus / Vitor Costa
Consumer socialization agency: implications for family decision-making about holidays / Torgeir Aleti Watne, Linda Brennan, Tiffany M. Winchester
Affiliate Marketing in Tourism: Determinants of Consumer Trust / Nicolas Gregori, Roberto Daniele, Levent Altinay
Domaine de Versailles: à la conquête du public français / Denis Verdier-Magneau
Check-In Check-Out Managing Hotel Operations / Gary K. Vallen
Travel Trends Report 2014 / ABTA - The Travel Association
The professional restaurant manager / David K. Hayes, Allisha A. Milles, Jack D. Ninemeier
Examining the effect of customer-to-customer interactions on satisfaction, loyalty, and word-of-mouth behaviors in the hospitality industry: the mediating role of personal interaction quality and service atmospherics / Meysam Fakharyan [et al.]