51.		Implementing a balanced-scorecard approach to managing hotel operations : the case of white lodging services / Gregory A. Denton, Bruce White Autor: Denton, Gregory A. Coautor: ; White, Bruce
52.		Revenue management on the links : applying yield management to the golf-course industry / Sheryl E. Kimes Autor: Kimes, Sheryl E.
53.		Successful relationships between hotels and agencies / Diego Medina-Munoz, Juan Manuel García-Falcón Autor: Medina-Muñoz, Diego R. Coautor: ; García-Falcón, Juan Manuel
54.		Análisis de las competencias técnicas y genéricas de los gerentes de hoteles y restaurantes de distintas localizaciones turísticas de la Comunidad Valenciana / Núria Tordera [et al.] Autor: Tordera, Núria Resp- Sec.: ; Subirats, Montserrat Torres, Mª José Gosálvez, Isabel
55.		Mondialisation de l' hôtellerie: mythe ou réalité? / François Benhamou Autor: Benhamou, François
56.		Tourists' perceptions of hotel frontline employees' questionable job-related behaviour / Simon Wong Chak Keung Autor: Keung, Simon Wong Chak
57.		Hotel room rate pricing strategy for market share in oligopolistic competition: eight-year longitudinal study of super deluxe hotels in Seoul / Kyoo Yup Chung Autor: Chung, Kyoo Yup
58.		UK regional hotel transactions in the 1990s / Nick Dewbury Autor: Dewbury, Nick
59.		Selecting a hotel and determining salient quality attributes: a preliminary study of mature british travellers / Roger J. Callan, Lisa Bowman Autor: Callan, Roger J. Coautor: ; Bowman, Lisa
60.		An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travellers / Raymond K. S. Chu, Tat Choi Autor: Chu, Raymond K. S. Coautor: ; Choi, Tat