Expectations for hotel service quality: do they differ from culture to culture? / Connie Mok and Robert W. Armstrong
Direitos do consumidor : colectânea de legislação / Ataíde Ferreira, Pegado Liz
COTA(S): 7329.1; 7329.2; 7329.1-a; 7329.2-a
Marketing for hospitality and tourism / Philip Kotler, John Bowen, James Makens
COTA(S): 7236
Manual do consumidor / Direcção-Geral do Turismo
COTA(S): 7265; 338.48 DGT MAN
Styles of travel / Gordon D. Taylor
Products that speak for themselves sell well
A Europa e as turbulências monetárias: do SME ao euro / Paulo de Almeida Sande
Industry specific measurement of consumer satisfaction: experiences from the business travelling industry / Morten Heide, Kjell-Gronhaug, Marit G. Engset
The three societies of leisure / Ken Roberts
An independent timeshare industry review : prepared for the timeshare developers association / Ernest & Young, TMS
COTA(S): 7030
El time-sharing o industria del tiempo compartido en el mundo y en España / Secretaría General de Turismo
COTA(S): 7029
Tecnologias de informação e comunicação em turismo / Paulo Rita