Bien connaître ses clientèles : Un enjeu stratégique majeur pour le tourisme à Paris Île-de- France / Sandrine Chausson
Online Guest Reviews and Hotel Classification Systems : An Integrated Approach / OMT
Eliciting users' preferences for cultural heritage and tourism-related e-services: a tale of three European cities / Aline Chiabai, Stephen Platt, Wadim Strielkowski
Consumer Goals in Vacation Decision Making / Alain Decrop, Metin Kozak
The professional restaurant manager / David K. Hayes, Allisha A. Milles, Jack D. Ninemeier
Imagineering: Innovation in the Experience Economy / Gabrielle Kuiper
Check-In Check-Out Managing Hotel Operations / Gary K. Vallen
Marketing for Hospitality and Tourism / Philip R. Kotler
Tourism / Peter Robinson, Michael Luck, Stephen L.J. Smith
Passenger first: Re-thinking irregular operations : Estudo defende "mudar a agulha" e centrar a abordagem no passageiro / Amadeus