1.		Corporate social responsibility and equity-holder risk in the hospitality industry / YongHee Kim, MinChung Kim and Anna S. Mattila Autor: Kim, YongHee Coautor: ; Kim, MinChung Mattila, Anna S.
2.		The impact of language style on consumers' reactions to online reviews / Laurie Wu [et al.] Resp- Sec.: Wu, Laurie Han, Zhen Alei, Fan Mattila, Anna S.
3.		Luxe for less: how do consumers react to luxury hotel price promotions? The moderating role of consumers' need for status / Wan Yang, Lu Zhang and Anna S. Mattila Autor: Wan, Yang Coautor: ; Lu, Zhang Mattila, Anna S.
4.		“I want to help” versus “I am just mad”: how affective commitment influences customer feedback decisions / Stephanie Qing Liu, Anna S. Mattila Autor: Liu, Stephanie Qing Coautor: ; Mattila, Anna S.
5.		The effect of self–brand connection and self-construal on brand lovers’ word of mouth (WOM) / Eunjin Kwon, Anna S. Mattila Autor: Eunjin, Kwon Coautor: ; Mattila, Anna S.
6.		An Analysis of Consumers’ Reactions to Travel Websites’ Discrimination by Computer Platform / Anna S. Mattila, Choongbeom Choi Autor: Mattila, Anna S. Coautor: ; Choongbeom, Choi
7.		Service research in the hospitality literature: insights from a systematic review / Jay Kandampully [et al.] Resp- Sec.: Kandampully, Jay Keating, Byron William Kim, Beomcheol (Peter) Mattila, Anna S. Solnet, David J.
8.		The impact of gender and prepurchase mood on consumer guilt after a travel purchase / Lydia Hanks, Anna S. Mattila Autor: Hanks, Lydia Coautor: ; Mattila, Anna S.
9.		The impact of frontline employees’ work–family conflict on customer satisfaction: the mediating role of exhaustion and emotional displays / Xinyuan (Roy) Zhao, Anna S. Mattila, Nei Na Ngan Autor: Zhao, Roy Xinyuan Coautor: ; Mattila, Anna S. Nei, Na Ngan
10.		The effect of meal pace on customer satisfaction / Breffni M. Noone [et al.] Resp- Sec.: Noone, Breffni M. Kimes, Sheryl E. Mattila, Anna S. Wirtz, Jochen