The role of customer engagement in building consumer loyalty to tourism brands / Kevin Kam Fung So [et al.]
Same but different: Chinese-American and mainland Chinese consumers' perceptions of and behavior in a service failure situation / Karin Weber, Cathy Hsu and Beverly Sparks
Predicting Wine Tourism Intention: Destination Image and Self-congruity / Marlene A. Pratt, Beverley Sparks
Chinese outbound tourists: understanding their attitudes, constraints and use of information sources / Beverley Sparks, Grace Wen Pan