E-commerce expenses and financial performance of American upper midscale hotels / Cristian Morosan, Nan Hua and Agnes Defranco
COTA(S): RE-1831
Coping with the risk of internet connectivity in hotels: perspectives from American consumers traveling internationally / Agnes DeFranco and Cristian Morosan
COTA(S): RE-1193
Chinese cultural values : their implications for travel and tourism marketing / Connie Mok, Agnes L. DeFranco
Budgeting and forecasting : current practice in the lodging industry / Raymond S. Schmidgall, Agnes L: DeFranco
Developing, operating, and maintaining a travel agency website: attending to e-consumers and internet marketing issues / Jenny Ji-yeon Lee [et al.]