Performing: Hotel room attendants' employment experiences / Sandra Kensbock [et al.]
Gender dynamics form an Arab perspectives: intercultural service encounters / Marryam Khan [et al.]
The trickle-down effect of servant leadership on frontline employee service behaviors and performance: a multilevel study of Chinese hotels / Qian Ling, Meizhen Lin and Xiaoyi Wu
A question of equilibrium: cruise employees at sea / Philip Gibson, Lawrence Perkins
A field study of new employee training programs: industry practices and strategic insights / J. Bruce Tracey [et al.]
The importance of ethical leadership in employees’ value congruence and turnover / Guiyao Tang [et al.]
When customers complain: the value of customer orientation in service recovery / Joanne Jung-Eun Yoo, Taegoo Terry Kim, Gyehee Lee
Workplace substance use and acceptance among nightclub employees: a qualitative investigation / Miranda Kitterlin-Lynch, Catherine Curtis and Ashely Cervera
Quanto paga o turismo? / Raquel Relvas Neto
Service quality and the training of employees: The mediating role of organizational commitment / Rajib Lochan Dhar
The importance of supervisor support for effective hotel employees: an empirical investigation in Cameroon / Osman M. Karatepe
Hotels' environmental policies and employee personal environmental beliefs: Interactions and outcomes / Chia-Jung Chou