Strategic hotel development and positioning: the effects of revenue drivers on profitability / John W. O'Neill, Anna S. Mattila
COTA(S): RE-1268
How affective commitment boosts guest loyalty (and promotes frequent-guest programs) / Anna S. Mattila
The effect of meal pace on customer satisfaction / Breffni M. Noone [et al.]
The impact of frontline employees’ work–family conflict on customer satisfaction: the mediating role of exhaustion and emotional displays / Xinyuan (Roy) Zhao, Anna S. Mattila, Nei Na Ngan