1.		The role of affective factors on perceived cruise vacation value / Teoman Duman, Anna S. Mattila Autor: Dumant, Teoman Coautor: ; Mattila, Anna S. COTA(S): RE-1193
2.		The impact of frontline employees’ work–family conflict on customer satisfaction: the mediating role of exhaustion and emotional displays / Xinyuan (Roy) Zhao, Anna S. Mattila, Nei Na Ngan Autor: Zhao, Roy Xinyuan Coautor: ; Mattila, Anna S. Nei, Na Ngan COTA(S): RE-1268