1.		Eliciting users' preferences for cultural heritage and tourism-related e-services: a tale of three European cities / Aline Chiabai, Stephen Platt, Wadim Strielkowski Autor: Chiabai, Aline Coautor: ; Platt, Stephen Strielkowski, Wadim COTA(S): RE-1822
2.		Val de Loire Tourisme : du service de réservation de gîtes au voyagiste réceptif / Fabienne Houdayer Autor: Houdayer, Fabienne COTA(S): RE-410
3.		Drivers of customer–brand relationship quality: a case of mainland Chinese hotel loyalty program members / Ada Sau-Yee Lo, Holly Hyunjung Im Autor: Lo, Ada Sau-Yee Coautor: ; Im, Holly Hyunjung COTA(S): RE-1562
4.		Using behavioral research to design better customer experiences / Michael J. Dixon, Matthew C. Walsman Autor: Dixon, Michael J. Coautor: ; Walsman, Matthew C. COTA(S): RE-1268
5.		Service research in the hospitality literature: insights from a systematic review / Jay Kandampully [et al.] Resp- Sec.: Kandampully, Jay Keating, Byron William Kim, Beomcheol (Peter) Mattila, Anna S. Solnet, David J. COTA(S): RE-1268
6.		Instants V. Le package dynamique réceptif de Voyages-sncf.com / Nicolas Faesch Autor: Faesch, Nicolas COTA(S): RE-410
7.		Equipamentos e serviços para a hotelaria / Sara Cunha Ferreira Autor: Ferreira, Sara Cunha COTA(S): RP-1385
8.		Testing the moderation effect of hotel ambience on the relationships among social comparison, affect, satisfaction, and behavioral intentions / Dev Jani, Heesup Han Autor: Dev, Jani Coautor: ; Heesup, Han COTA(S): RE-1562
9.		A novel framework for customer-driven service strategies: A case study of a restaurant chain / Li-Fei Chen Autor: Li-Fei, Chen COTA(S): RE-1193
10.		An Exploratory Use of Web Content Analysis to Understand Cruise Tourism Services / Paul Brejla, David Gilbert Autor: Brejla, Paul Coautor: ; Gilbert, David COTA(S): RE-1610