The impact of tour service performance on tourist satisfaction and behavioral intentions: a study of chinese tourists in Hong Kong; Andrew Chan, Cathy H.C. Hsu, Tom Baum

Autor: Chan, Andrew Coautor: ; Hsu, Cathy H.C.
Baum, Tom

COTA(S): RE-1562

Business traveler satisfaction with hotel service encounters / Evita Yung, Andrew Chan

Autor: Yung, Evita Coautor: ; Chan, Andrew