Corporate social responsibility and equity-holder risk in the hospitality industry / YongHee Kim, MinChung Kim and Anna S. Mattila
COTA(S): RE-1268
The impact of language style on consumers' reactions to online reviews / Laurie Wu [et al.]
COTA(S): RE-1193
Luxe for less: how do consumers react to luxury hotel price promotions? The moderating role of consumers' need for status / Wan Yang, Lu Zhang and Anna S. Mattila
“I want to help” versus “I am just mad”: how affective commitment influences customer feedback decisions / Stephanie Qing Liu, Anna S. Mattila
The effect of self–brand connection and self-construal on brand lovers’ word of mouth (WOM) / Eunjin Kwon, Anna S. Mattila
An Analysis of Consumers’ Reactions to Travel Websites’ Discrimination by Computer Platform / Anna S. Mattila, Choongbeom Choi
Service research in the hospitality literature: insights from a systematic review / Jay Kandampully [et al.]
The impact of gender and prepurchase mood on consumer guilt after a travel purchase / Lydia Hanks, Anna S. Mattila
COTA(S): RE-111
The impact of frontline employees’ work–family conflict on customer satisfaction: the mediating role of exhaustion and emotional displays / Xinyuan (Roy) Zhao, Anna S. Mattila, Nei Na Ngan
The effect of meal pace on customer satisfaction / Breffni M. Noone [et al.]